Dear Hotmail User,
As a valued Hotmail® user, we strive to protect you from spam messages by blocking over 4.5 billion worldwide per day. We have a highly qualified and dedicated team that constantly strives to reduce and eradicate spam from Hotmail inboxes.
Recently, we have received an increasing number of e-mails from customers asking about the legitimacy of e-mails they have received. We've created this e-mail to help all Hotmail users recognise the scam e-mails that do sneak by our filters.
1) Be wary of e-mails asking for your personal information.
Any e-mail asking for your name, birth date, e-mail username, e-mail password, or any other type of personal information, no matter who the e-mail appears to be from, is almost certainly a scam. If you have any reason to believe it may be legitimate, do not reply to the e-mail or click any hyperlinks; instead copy and paste the web URL or go to that company's website for contact information. Don't hesitate to contact the company's support channel to confirm legitimacy.
2) Carefully read e-mails that appear suspicious.
E-mails that are poorly worded, have typos, or have phrases such as "this is not a joke" or "forward this message to your friends" are generally scam e-mails. Sometimes company names or brands are misspelled or inaccurate; such as saying Windows Hotmail (instead of Windows Live™ Hotmail).
3) Protect your Hotmail password.
Create a strong password for your Hotmail account by using more than 7 characters and having a combination of upper and lower case characters, numbers, and special characters, like the @ or # symbols. It's also a good idea to change your password on a regular basis.
If you receive a notification from Microsoft Customer Support confirming your request to change your password, as I did this past week, and you haven't recently changed your password, that's a signal that someone else may be trying to gain access to your Hotmail account, and you should immediately change your password.
To do so, either go to http://account.live.com, or within Hotmail, click Options, then View and Edit your Personal Information. You will be prompted to log in again. Once you do, look for "Password reset information" under your name at the top. Change both your password and your Secret Question/Secret Answer as both may have been compromised.
4) Take action!
If you think someone has accessed your Hotmail account, that the Windows Live ID sign-in page looks fraudulent, or you receive a suspicious e-mail that tries to confirm a password change you didn't authorise, change your password immediately via the instructions above, or go to: http://account.live.com
5) Help us identify new scams.
If you're using the Full version of Hotmail, you can select the dropdown next to "Junk", then select "Report phishing scam". Whatever you do, do not reply back to the sender.
We encourage you to keep this e-mail for future reference on what to do if you do receive a scam e-mail so that you can help keep your inbox more safe and secure.
Sincerely,
Windows Live Hotmail Team
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